1. Map the account journey.
Identify the application, identity provider, account owners and connected systems. Follow the invitation, sign-in, role-change or recovery problem.
Process
Start with the affected task and the person authorized to approve the work.
Identify the application, identity provider, account owners and connected systems. Follow the invitation, sign-in, role-change or recovery problem.
Write down what each role should and should not be able to do. Resolve ambiguous ownership before implementing a rule.
Use isolated accounts and suitable test data. Include successful access, denied access, expired invitations and recovery where relevant. Keep a way for authorized administrators to recover from a failed change.
Agree the exact production changes, timing and stop conditions. Avoid broad permission grants as a shortcut around an unexplained failure.
Document the configured behavior, test results, exceptions and owners. Review what happens when staff or vendor arrangements change.